Shipping policy
At The Greyscale Store, we strive to get your orders to you quickly and reliably. Please read our shipping policy to understand how your purchases will be delivered.
1. Order Processing
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Orders are typically processed within 24 hours of being placed.
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All orders are carefully packed to ensure your items arrive in perfect condition.
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You will receive a confirmation email once your order has been shipped.
2. Shipping Times
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GTA (Greater Toronto Area): Next-day delivery available for all in-stock items.
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Rest of Canada: Standard shipping takes approximately 3-4 business days.
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Shipping times may vary slightly due to unforeseen circumstances or public holidays.
3. Shipping Rates
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Shipping fees are calculated at checkout based on your location and order size.
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Free shipping promotions may be offered periodically — check our website for current offers.
4. Tracking Your Order
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Once your order is shipped, you will receive a tracking number via email.
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Use this tracking number to monitor your order until it arrives at your doorstep.
5. International Shipping
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Currently, The Greyscale Store ships only within Canada. We hope to offer international shipping in the future.
6. Lost or Damaged Orders
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If your order is lost or arrives damaged, please contact us immediately at orders@thegreyscalestore.com
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We will work with you to replace the item or issue a refund as quickly as possible.
7. Contact Us
For any questions regarding shipping, please reach out:
Email: orders@thegreyscalestore.com
Address: Mississauga, ON