Refund policy
At The Greyscale Store, we want you to love your purchase. If you are not completely satisfied, our 7-day return policy makes it simple to request a return or refund.
1. Return Window
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Returns must be requested within 7 days of receiving your order.
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After 7 days, we cannot accept returns or offer refunds.
2. Eligibility for Returns
To qualify for a return:
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Items must be unworn, unwashed, and in original condition with all tags attached.
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Products must include all original packaging and accessories (if applicable).
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Sale or final clearance items may not be eligible for return (check product description).
3. How to Initiate a Return
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Contact us at orders@thegreyscalestore.com with your order number and reason for return.
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Our team will provide instructions for returning the item.
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Ship the item back to us using a tracked shipping method. Customers are responsible for return shipping costs unless the item is defective or damaged.
4. Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to the original payment method within 5–7 business days.
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Shipping costs (original purchase) are non-refundable unless the return is due to a defective or incorrect item.
5. Exchanges
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Exchanges are available for size or color replacements, subject to availability.
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Contact us within 7 days to arrange an exchange and follow the return process above.
6. Damaged or Defective Items
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If you receive a defective or damaged product, contact us immediately at orders@thegreyscalestore.com
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We will provide a replacement or full refund at no additional cost.
7. Contact Us
For questions or assistance with your return or refund:
Email: orders@thegreyscalestore.com
Address: Mississauga, ON