Privacy policy

Effective Date: September 7, 2025

At The Greyscale Store, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make purchases on our website. By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you interact with The Greyscale Store, we may collect the following information:

  • Personal Information: Name, email address, shipping and billing addresses, phone number.

  • Payment Information: Credit/debit card or other payment details (processed securely through Shopify or payment providers).

  • Account Information: Login credentials if you create an account.

  • Website Data: IP address, browser type, device type, pages visited, and browsing behavior.

  • Marketing Preferences: Newsletter subscriptions or promotional communications you opt into.

2. How We Use Your Information

We use your information to:

  • Process orders, payments, and returns.

  • Communicate with you about your orders, account, and customer service inquiries.

  • Send promotional emails, offers, or newsletters (if you have opted in).

  • Improve our website, products, and services.

  • Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share your data with trusted third parties to provide our services, including:

  • Shopify: For website hosting, order processing, and payment management.

  • Shipping Partners (e.g., Canada Post, eShipper): To fulfill your orders.

  • Analytics Providers: To improve website performance and marketing insights.

All third parties are bound to maintain the confidentiality of your information.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience, track website performance, and deliver personalized content. You can manage cookie preferences through your browser settings.

5. Your Privacy Rights

You have the right to:

  • Access, correct, or delete your personal information.

  • Opt out of marketing communications at any time.

  • Withdraw consent where applicable.

To exercise your rights, contact us at [email address].

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

7. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

9. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from minors.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

The Greyscale Store
Email: orders@thegreyscalestore.com
Address: Mississauga, Ontario